1 Bookings and Confirmation
2 Course Rescheduling / Cancellations
2a Labspace reserves the right to cancel training if minimum numbers of required attendees is not met.
2b If you would like to reschedule or cancel your booking for any reason, Labspace requires notification to us by email firstname.lastname@example.org prior to course commencement.
2c Full course fee will be charged for non-attendance for any reason. You may substitute delegates at any time upon notification by email to Labspace subject to any new delegate complying with the requirements for the course.
2d To reschedule or cancel attendance less than 15 business days from your training dates, you agree to pay Labspace a sum equal to the percentages set out in the table below of the sums due in respect of a course invoice due to Labspace. This will be levied by a Supplementary Fee Invoice, by way of agreed damages if a delegate fails to attend, cancels or withdraws from a course at which such training services are to be provided. Please see below:
Rescheduling of Course
15-11 Days* 20%
10-6 Days* 50%
5-0 Days* 100%
Cancellation of Course
15-11 Days* 30%
10-6 Days* 50%
5-0 Days* 100%
* Business Days Before Course Commencement
2e If you have purchased a Labspace course package (a package is defined as any booking made for a combination of more than one course offered at a discounted rate – e.g.: "Web Essentials Package" or a "Design Master Package" or any other packages that may be offered from time to time and you wish cancel it, you must notify Labspace by email. Cancellation will be accepted in accordance with the terms above and refunds will be calculated on the individual non promotional course pricing and not the package discount pricing.
2f Labspace reserves the right, if necessary, to make alterations or changes to a previously confirmed training course date or re-schedule the course(s) to another date(s) then Labspace shall inform you as soon as practicable regarding the new date(s). You can apply for a full refund only when the re-scheduling of the course(s) has been made more than once by Labspace. Labspace will have no other liability due to changes to the training course date other than those set out in this condition and no other claim for compensation or expenses will be considered.
3 Labspace reserves the right to change our terms and conditions at any time.
4 Labspace - Solicitation
We ask you not to approach, or make any offer of employment directly to any Trainer or Consultant provided by Labspace or it's sub-contractor, and will not permit or suffer its Trainer or Consultant to make any such approach or offer of employment for works during the term of any contract, and for a 12 month period thereafter. In the event that any Trainer or Consultant provided by Labspace or it's sub-contractor works for you or your organisation and receives payment of moneys from it, a fixed introduction fee of A$20,000 (Australian Twenty Thousand Dollars) will be charged by Labspace to you or your organisation and is payable within 21 days from the date of the letter of demand sent by Labspace to you or your organisation.
5a Free refreshers are valid for 6 months from your course attendance and for specific courses only, which are detailed in your original course confirmation email. Labspace undertakes to place you in your preferred course date however this cannot be guaranteed, as places are subject to availability.
5b To take advantage of a free refresher, email email@example.com on the working day before your preferred course date to check available places.
5c Once confirmed, should you fail to attend your refresher course, no further dates for a refresher will be permitted.
5d Please bring your previous courseware and photo ID. We do not charge fees for software version upgrades from your original course attendance, however if there is new courseware, then courseware fees may apply.
5e Should you not be able to attend your free refresher within the 6 month time-frame due to classes being full, we will extend the time suitably.
5f Refreshers are not transferable.
6 Post Training Support
We offer post training support by email should you require. Labspace will endeavour to respond within 24 hours. Support is only supplied if it relates to the training undertaken during the course and is valid for 12 months post your training.
7 Money Back Guarantee
We’re grateful and often overwhelmed by the feedback we receive about our courses, facilities and instructors, and for that reason, we are confident you will have a great learning experience with us, but if and for whatever reason, our courses don’t suit you, we’ll refund your money in full within 7 days.
Just let the instructor know by midday on the first day of a 2 day course or the morning break of a 1 day course.
Money Back Guarantee applies to scheduled courses and you must be in attendance and have started the class by 9am.
All courseware remains the property of Labspace or it's sub-contractor where applicable.
8 Outstanding Invoices
Invoices outstanding in excess of 30 days may have a 5% per month fee added from invoice date.
9 Credit Card Payment Security
Credit Card payments are secure and use Paypal or Swift 128-bit SSL encryption.
All amounts shown on this website are in Australian Dollars.
We recognise the importance of privacy protection. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below. The type of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential.
The personal information that we collect on you when you use our public site
We do not collect or use any personal information on visitors to our website, through the use of "cookies" or other software or hardware techniques. We look at the number of hits the site receives and keep track of the domains from which this site is accessed to determine what our users are interested in. We may also look at the top 20 search words used in connecting you to this site.
The names of persons who request information from or about Labspace by emailing us are added to our database as clients. Each client is given a user name and password and can view and update their personal details used by our company. Clients can also select their areas of interest, enabling them to control the information they receive from Labspace. Persons who do not wish to receive these communications should notify us by email firstname.lastname@example.org and their names will be deleted from our client list.
The personal information Labspace collects when you log onto this site, how we do it and what we do with it
If you log onto the website and read or download information our Internet Service Provider/Hosting Provider, will record your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded. This information is used for statistical and web site development purposes only.
We can also determine if you emailed any articles of interest to a friend using our 'email a friend' functionality. We record the email addresses of these recipients which may be used for our own marketing purposes.
The information collected will be used to send you e-mails when content relevant to your areas of interest are added to the site. The information may also be used to inform you of any forthcoming event that might be of interest to you.
The circumstances under which we disclose information about you
It is our policy not to sell or pass on any personal information that you may have provided to us unless we have your express consent to do so. An exception to this is where Labspace may be required by law to disclose certain information.
How we handle emails
We will preserve the contents of any e-mail message that you send us if we believe that we have a legal requirement to do so.
What to do if you believe the information we hold about you is inaccurate
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.
How to contact us if you wish to discuss this policy
If you wish to discuss any aspect of this policy please contact us.
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.
Labspace reserves the right to change the trainer for any designated course.
As it is Labspace's priority to always run courses, it may be better to change the trainer instead of cancelling or re-scheduling a course.
Labspace reserves the right to change the venue up to 24 hours before the course starts.
Policies in effect from 12 November 2017